Water damage restoration · Toronto, GTA & Hamilton
Every hour wet makes the repair bigger.
Flooded basement, burst pipe or sewer backup. We extract, dry and disinfect — and we document the whole thing for your insurer.
- WSIB covered
- Fully insured
- Type 3 certified
- Locally owned
Why the hurry
Water damage doesn't stay water damage.
Standing water is the easy part. What it turns into is the expensive part. Drywall wicks moisture upward well past the visible waterline. Subfloor and joists absorb it and hold it. Insulation stops working and stays wet inside the wall cavity where nobody can see it.
Mould needs moisture, a food source and time. A wet basement supplies the first two immediately — the only variable left is how long it sits. A job that's an extraction and a dry-out on day one becomes demolition, remediation and rebuild by the end of the week.
There's a second problem specific to older GTA housing stock: if the water reaches material that contains asbestos — pipe wrap, vinyl tile, old joint compound — you can no longer treat it as a simple cleanup. We're Type 3 certified, so we can identify that on the spot and handle both, instead of stopping the job and sending you looking for a second contractor.
Assessment
Not all water is the same.
The industry classifies water damage in three categories. Which one you're dealing with decides what can be dried and saved, and what has to come out and be thrown away.
Category 1
Clean water
A burst supply line, an overflowing tub, a failed water heater. No contaminants at the source. Most materials can be dried in place and saved if we get to them quickly — but Category 1 degrades to Category 2 within roughly 48 hours of sitting.
Category 2
Grey water
Washing machine or dishwasher discharge, toilet overflow with no solids, water that's picked up contamination on the way. Carries enough biological and chemical load to cause illness. Carpet padding and porous materials usually come out; hard surfaces can be cleaned and dried.
Category 3
Black water
Sewage backup, drain line failure, river or storm flooding, or any water that's been sitting long enough to go septic. Grossly contaminated. Porous materials are removed and disposed of — drywall, insulation, carpet, particleboard. The remaining structure is cleaned, disinfected and verified before anything is rebuilt.
Common calls
What we get called for.
Flooded basement
Heavy rain, foundation seepage, failed sump pump, backed-up floor drain. We extract, pull what can't be saved, and dry the structure down to verified moisture readings — not just until it feels dry.
Burst & leaking pipes
Frozen supply lines, failed joints, slow leaks found behind a wall months later. We trace how far the moisture actually travelled, which is usually further than the stain suggests.
Sewage backup
Category 3 work. Full containment, removal and disposal of contaminated porous material, disinfection of everything that stays, and clearance before rebuild. This is not a mop-and-bleach job.
Our process
How the job runs.
Emergency call and dispatch
You talk to a person. We ask what we need to size the job, tell you what to do before we arrive, and give you an honest arrival window.
Assessment and documentation
We categorise the water, map how far the moisture has actually spread using meters rather than guesswork, and photograph everything before we touch it. That photo set is what your insurer will want.
Extraction
Standing water out first. Every hour it stays, more of your building material is added to the loss.
Controlled demolition
Only what has to come out comes out. If we find suspect material during removal, we stop and test rather than cutting through it — that's what the Type 3 certification is for.
Structural drying
Air movers and dehumidifiers, with daily moisture readings logged until the structure hits target. Drying is finished when the numbers say so.
Disinfection and clearance
Antimicrobial treatment where the category calls for it, then verification that the space is clean and dry before anyone rebuilds over it.
Documentation package
Scope, photos, daily moisture logs, disposal records and clearance results — handed to you as a complete file for your adjuster.
$295 for the on-site assessment, and it comes off the price of the work when you go ahead with us. Conditions apply: the work has to come to $2,500 or more, and the deposit has to be paid within 30 days of approval. If the material tests clean there is nothing to remove, so the assessment stands on its own — which is usually the cheapest result there is. Laboratory charges are separate either way, because the lab invoices us whether or not the work goes ahead.
Insurance
We work with your adjuster.
Most water damage claims are won or lost on documentation. We build the file as we work — categorisation, moisture readings, photographs at every stage, disposal records — so your adjuster has what they need without a second visit or a dispute about scope.
Two things worth knowing. First, insurers generally expect you to mitigate promptly; waiting several days to act can affect what gets covered. Second, an estimate and a work authorization are different documents — we'll walk you through both so you know exactly what you're signing and when.
We can't tell you what your policy covers — that's between you and your insurer. What we can do is make sure the paperwork on our side is complete enough that coverage isn't denied over missing evidence.
Questions
What people ask us.
How fast can you get here?
We dispatch 24/7 across Toronto, the GTA and Hamilton. Call and we'll give you a real arrival window based on where the crew is and where you are — not a scripted promise.
How long does drying take?
Typically three to five days for a straightforward job, but it depends entirely on how much material got wet, how deep the moisture went and what the structure is made of. We take daily moisture readings and we stop when the readings hit target, not on a fixed schedule.
Can I just dry it out myself with fans?
You can move surface air, and for a very small clean-water spill caught immediately that may be enough. What household fans can't do is pull moisture out of subfloor, wall cavities and framing — and a surface that feels dry over wet structure is exactly how mould starts inside a wall. If the water spread beyond a small area or sat overnight, get it measured.
Will this cause mould?
It can, if it isn't dried properly and quickly. Mould needs moisture and time, and wet building material supplies both. Fast, verified structural drying is the single best defence. If mould has already started, we handle remediation too.
What if you find asbestos while removing wet material?
In older GTA properties this happens — pipe insulation, vinyl floor tile, old joint compound. We stop and test rather than cutting through it. Because we're Type 3 certified, we can carry out the abatement under Ontario Regulation 278/05 ourselves, so you're not left mid-job hunting for a second contractor.
Do you handle the rebuild?
We handle removal, drying, disinfection and selective demolition, and we return the space clean, dry and verified. Tell us what you're planning for the rebuild and we'll make sure we leave it in the right condition for the trades coming in behind us.
What does it cost?
It depends on the water category, how much material is affected and how long it's been sitting — those three things drive nearly all of it. We give a fixed written quote after an on-site assessment.
Service area
Where we work.
- Toronto
- Etobicoke
- Scarborough
- North York
- Mississauga
- Brampton
- Vaughan
- Markham
- Richmond Hill
- Oakville
- Burlington
- Hamilton
Answering now
Water on the floor?
Call us and we'll tell you what to do in the next ten minutes, whether or not you hire us.
Call 416-474-3978